FAQs
1. How do I choose the right size for my dog?
To find the perfect fit for your dog, measure their chest girth around the widest part and refer to our size chart available on the product page. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
2. How do I place an order?
Placing an order is simple! Browse our products, select the item(s) you wish to purchase, choose your customization options if applicable, and proceed to checkout. Follow the prompts to complete your payment and shipping information.
3. What payment methods do you accept?
We accept various payment methods, including:
4. How much is shipping?
We offer Free shipping for all orders within the United States.
5. What is the order cut-off time?
Our order cut-off time is 12:00 PM (MST). Orders placed before this time will be processed the same day. Orders placed after the cut-off time will be processed the next business day.
6. How long will it take to receive my order?
Shipping times depend on your location and the shipping method chosen. Typically, domestic orders take 5-7 business days to arrive. International orders may take longer. You will receive a tracking number once your order has been shipped so you can monitor its progress. for more information checkout our shipping policy.
7. Can I return or exchange my order?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact our customer service team within 30 days of receiving your order. Items must be unused and in their original packaging. For more information checkout out returns and refund policy.
8. How do I contact customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at support@betterharness.com or by phone at +1 (307) 217-9795. We strive to respond to all inquiries within 48 hours.
9. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our track your order page.
10. Do you offer international shipping?
No, We currently ship within the United States Only.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and details of the issue, and we will work to resolve it as quickly as possible.
12. How do I care for my Better Harness product?
To keep your harness in good condition, we recommend hand washing it with mild detergent and air drying. Avoid using bleach or putting it in the dryer. For specific care instructions, please refer to the care label on your harness.
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
To find the perfect fit for your dog, measure their chest girth around the widest part and refer to our size chart available on the product page. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
2. How do I place an order?
Placing an order is simple! Browse our products, select the item(s) you wish to purchase, choose your customization options if applicable, and proceed to checkout. Follow the prompts to complete your payment and shipping information.
3. What payment methods do you accept?
We accept various payment methods, including:
- Visa
- MasterCard
- American Express
- Diners Club
- Discover
4. How much is shipping?
We offer Free shipping for all orders within the United States.
5. What is the order cut-off time?
Our order cut-off time is 12:00 PM (MST). Orders placed before this time will be processed the same day. Orders placed after the cut-off time will be processed the next business day.
6. How long will it take to receive my order?
Shipping times depend on your location and the shipping method chosen. Typically, domestic orders take 5-7 business days to arrive. International orders may take longer. You will receive a tracking number once your order has been shipped so you can monitor its progress. for more information checkout our shipping policy.
7. Can I return or exchange my order?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact our customer service team within 30 days of receiving your order. Items must be unused and in their original packaging. For more information checkout out returns and refund policy.
8. How do I contact customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at support@betterharness.com or by phone at +1 (307) 217-9795. We strive to respond to all inquiries within 48 hours.
9. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our track your order page.
10. Do you offer international shipping?
No, We currently ship within the United States Only.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and details of the issue, and we will work to resolve it as quickly as possible.
12. How do I care for my Better Harness product?
To keep your harness in good condition, we recommend hand washing it with mild detergent and air drying. Avoid using bleach or putting it in the dryer. For specific care instructions, please refer to the care label on your harness.
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help!